Translate
At Trucksmith, we’re passionate about providing our customers with more than just high-quality commercial vehicles; we’re committed to delivering a seamless and exceptional experience from start to finish. That’s why we operate our own dedicated haulage fleet. It’s a significant investment, but one we believe is crucial to maintaining our high standards and ensuring customer satisfaction.
In today’s fast-paced world, timing is everything. When you order a new Trucksmith LoLoader, Dropside, or Tipper, you need it when you expect it. Relying on third-party transport companies can introduce uncertainties and delays, something we’re simply not willing to accept. Our in-house haulage fleet gives us complete control over the delivery process, allowing us to:
- Control Delivery Schedules: We work directly with you to schedule a delivery date that suits your needs. No more frustrating back-and-forths with external logistics providers. We manage the entire process, ensuring your vehicle arrives on time, every time.
- Provide Precise Delivery Updates: We understand the anticipation of receiving your new vehicle. Our tracking systems allow us to provide you with real-time updates on the location and status of your delivery, so you know exactly when to expect it.
- Ensure Safe and Undamaged Delivery: Our fleet comprises specially designed delivery trucks, equipped to transport our vehicles safely and securely. This minimises the risk of damage during transit, ensuring your new vehicle arrives in pristine condition.
Beyond just logistics, our haulage fleet plays a key role in the customer handover process. Because our drivers are Trucksmith employees, they’re intimately familiar with our vehicles and can provide a comprehensive handover experience. This includes:
- Thorough Vehicle Inspection: Our drivers will conduct a thorough inspection with you upon delivery, ensuring you’re completely satisfied with the condition of your new vehicle.
- Detailed Explanation of Features: They can walk you through the key features and functionalities of your Trucksmith conversion, answering any questions you may have.
- Personalised Service: Our drivers are dedicated to providing a friendly and professional service, ensuring your handover experience is positive and informative.
Our haulage fleet also plays a crucial role in our production process, enabling us to:
- Efficiently Collect Base Vehicles: We can collect base vehicles directly from ports and manufacturers, streamlining our production process and minimising delays.
“Having our own haulage fleet is a fundamental part of our commitment to quality and customer service,” says Simon Partridge, Executive Sales Manager at Trucksmith. “It allows us to control every step of the process, from collecting the base vehicle to delivering the finished product to the customer. This level of control is essential for ensuring our customers receive the best possible experience.”
Rob Shore-Quinan, Transport Manager at Trucksmith, adds, “Our drivers are more than just delivery drivers; they’re brand ambassadors for Trucksmith. They’re trained to provide a professional and courteous service, ensuring that our customers’ first impression of their new vehicle is a positive one. We take great pride in the service we provide, and our haulage fleet is a key part of that.”
At Trucksmith, we believe in going the extra mile for our customers. Our investment in our haulage fleet is just one example of our commitment to providing a superior service and delivering more than just vehicles – we’re delivering peace of mind. Contact us today at mail@trucksmith.co.uk or 01884 33001 to learn more about how we can help your business thrive.
